Frequently Asked Questions

There is no question too big or too small for our veterinary team. We have answers to some of our most common questions.

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South Platte Veterinary Hospital FAQs

At South Platte Veterinary Hospital, we get various interesting questions from pet parents. Below are some common FAQs that might help answer your questions or concerns. You can reach us at 303-781-8387 if you have any further questions about the medical treatment for your pet.

Where are you located?

We’re located at 3602 River Point Parkway, Unit D Sheridan, CO 80110.

What services do you provide?

We are a full-service companion animal hospital. We provide a wide range of medical and surgical care for dogs and cats.

How do you handle emergencies outside of office hours?

If you have an emergency, please call Evolution Veterinary Specialists (24-hour care) at (720) 510-7707, or Vida Veterinary Care (urgent care) at (303) 757-5638 . The emergency or urgent care hospital will fax or email all of our patients’ records to us so that they can be added to our files. We rarely are unreachable but are glad that we have this backup option should an emergency arise.

Does your hospital treat birds or exotics?

No, we do not treat birds or exotic pets. However, we are happy to refer you to a practice that does.

Will someone be with my pet if he or she has to stay overnight?

No. We do not have team members stay in the hospital overnight. Animals requiring round-the-clock attention may be transferred to the Evolution Veterinary Specialists in Lakewood.

I took my pet to another veterinarian when she was sick. Now, I just need more medicine and your office is closer. Can I pick up more medicine from you?

It is illegal for us to dispense medication to pets that we have not seen. We may only prescribe for pets we have seen in the last 12 months.

Do you take personal checks?

Yes.

Do you give senior citizen discounts?

Yes, we offer a 15% discount for senior citizens (65 years +)
(we also will offer the same discount for military)

What is your policy on deposits when an animal is hospitalized?

With seriously ill or injured animals, we may require a deposit at the time of hospitalization. This is usually half of the estimated charges. The balance of the bill is required at the time of discharge of the animal.

Do you operate by appointment? Can I bring my pet in without an appointment?

We prefer to make appointments to minimize waits. We make every attempt to work in seriously sick or injured pets as soon as possible, however there may be times when we will be unable to do so, and will recommend other emergency services to reach out to.

Do you offer grooming? What is the procedure?

No, we don’t offer grooming at this time.

Do you board pets?

No, we do not offer boarding.

My pet was treated at your hospital, and now it seems that the itching/ear infection has come back. Can I get more medicine? 

Generally, we should see the pet again if no refills are indicated on the prescription labels.

Do you bill?

We do not bill. We do accept credit cards, checks, and cash. We have a credit company program in place that is our only option available for billing. CareCredit utilizes an application that is very similar to a credit card application.

Do you take credit cards?

We take Mastercard, Visa, Discover, American Express, and CareCredit.

Do you take spay/neuter certificates?

Yes (we aren’t sure what these would be for other than adding them to their medical record)